there is 2 g on my mobile but i can not access my internet

Linda B. #30750

last mont i can use my mobile dada without questions. I did not change anything on my Iphone. My data run out when there is 9 days left for my last month plan. I know it will work again after 7th, Sept after monthly fee is charged. But today is 8th, Sept i can not use my data. When i login my account, i can see there is 2G left. What happened?

Yelena

Maybe it's a payment issue? Was your credit card charged?

Karl B. #29906

You might want to Double-check your APN. it might have reset if you had some problem connecting to the cell tower at a given moment.
Here are the information: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Samuel C. 64723

Please contact Fizz support. Try chatting with them on Facebook.

Olivier R. #3666

Thanks for the share

vanigh

Re boot your iPhone see if it solves the problem?

Stanley M.

Try contacting support if everything seems in order it might be a system problem

Linda B. #30750

thank you guys. I contacted with support team. They checked and there is no problem on my mobile plan. They suggested to open fly function and then close it. It did not work. Then i shutdown and restarted my mobile. It works. Maybe i dont shut it down everyday.

BlueDiamond

If you have solved your problem, you can close the topic