I was supposed to get my modem today but the technician didn't show up...?

Lari

I know that it's Labour day but Fizz allowed today's timeslot and so I scheduled an appointment to get my modem tonight between 5 and 9 PM. It's now almost 9:45 PM and no one called, not even to cancel. What should I do?

BlueDiamond

More chance he will come tomorrow.
Today it’s labour day

Fizzy

Lari

Sorry to hear that. You can wait a bit more, they are pretty busy these days.

I hope the tech will show up, because if he doesn't you'll need to reschedule the appointment.
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Check your phone and email to make sure you didn't miss the appointment.

Karl B. #29906

If the guy doesn't show up tomorrow, i'd say you better reach Fizz support team. But in any case, i'd just do it right away to make sure everything's still correct. In order to do so, make sure you are logged in and get on this website, between 8AM to 9PM:
https://fizz.ca/en/faq/whats-my-rewards-program
A bubble will show at the bottom right of the screen
Else you can reach them using Messenger. They might answer you right away.

HABS

I would not be happy if that happened to me. Call them tomorow morning to have it rescheduled asap.

Matthew A. #24717

Hi Lari,
You should see an option to reschedule your appointment in your account, but reach out to support at the sametime to see if they can get you an earlier appointment and explain why the technician didn't show up today.
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
To chat: Click the above link and scroll down, there should be a chat bubble near the bottom right side. Or send a message on Facebook https://www.facebook.com/fizzca/ They are open daily 8-21h. Hopefully they can help you.

kaly Q.

Even me i had an appointment today but he didn’t show up and they’re working today because they came for my friend who also live in the same building as me

MichelP

Lari,
Sorry for this appointment failed.
You will be obliged to re-schedule it today.
First, log to your Fizz account.
Click on: My plans
Click on: Manage my plan (internet)
Click on: Appointments,
you will see all your appointments,
Click on: re-schedule, choose a new date and hour for your appointment
and click on: Save.
I hope this appointment will be the good one for your installation with the technician.

Alexandre B. 39855

I have the same problem. Can't even reschedule and it's been 24 hours