My account was frauded!!!!

Stephanie L. #30691
Stephanie L. #30691 Posts: 1 ✭✭
in My Mobile
An order that I can't cancel for 2 sim cards was just processed on my FIZZ associated credit card. HOW DO I GET A HOLD OF THEM!!??????

Answers

  • Mike
    Mike Posts: 21,577 ✭✭
    Contact the support, in order to have more informations, check in your account to find out where this 2 sims are sent. Contact the police with all this informations

    In the meantime, change your password with one more complicated, if you are used the same password to an other service, change that too, and try to not use the same password for multiple online service.

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Lieux
    Lieux Posts: 2,528 ✭✭
    Stephanie change your password and contact fizz Chat with Fizz is available from 8h00 to 21h00, each day.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Or you can send a message on messenger https://facebook.com/fizzca
    And your bank too. Good luck!
  • Lieux
    Lieux Posts: 2,528 ✭✭
    Mike..... Fizz another one....!!
  • Karl B. #29906
    Karl B. #29906 Posts: 214 ✭✭
    Please make sure to get hold of the support ASAP. if they are not online, get them on Messenger to make sure they respond ASAP to cancel this order.
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,714 ✭✭
    I'm sorry for you
This discussion has been closed.

Categories