I keep loosing connection. Please HELP?

Mohammad B. #30491

I keep loosing internet connection. I joined Fizz one week ago. I have tried to unplug the modem and followed all the instructions on the Fizz website but with no success. Can you please advise? I work from home and it is severely affecting my work! Thank you

Lieux

Mohammad did you try to desactivate the 2.4 and 5GHZ bands? Look how here... https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
If you still have problem Chat with Fizz is available from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Mike

Hi Mohammad,
first of all can you check the light in your modem, when this happen
If one of the 2 arrow is flashing or is off this means that you have problem with your coaxial cable.

If this is the case you can only contact the support in order to check your connection, since it is an hardware problem (modem or the coaxial cable)

Here you can find some Fizz's troubleshooring guides:
If the speed is below expectation, read these FAQ:
1- https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it
2- https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it

If you have problems with the internet stability, read these FAQ:
1- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
2- https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

If your problem persist after having followed the guide, you can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca (THIS IS IMPORTANT)
2- Open any of the Fizz FAQ help links above
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Sergiy R.

I had the same problem(
So i switched to fiber Bell.