I received a defected sim card. Do I receive a new one for free by mail?

Mercedes C. #30225

I know this since I have restarted my phone and switched to another sim card that is detectible. I need a new one by mail ASAP please.

Matthew A. #24717

Hi Mercedes,
You will need to contact support. Click this link and scroll down to the bottom right and click the chat bubble to chat with support https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly

Lieux

Mercedes did you try your Sim card in another phone? Is your phone unlocked?

SimonC

I'm very sorry to hear that, you should contact support!

MichelP

Mercedes,
Are you sure your sim card is defective?
Please, check if your cellular phone is compatible and unlock from the previous provider.
You can chat to the Fizz customer service from 8h00 to 21h00.
First, Get log to your Fizz account.
Click on:
https://fizz.ca/en/faq/what-is-an-unlocked-phone
Click on the green chat bubble when you see it down to the right of the page.

Sergiy R.

You should chat to support.

LemonHead

I would use chat support on this one.

Samuel C. 64723

Fizz support will let you know what your options are.

Mercedes C. #30225

Thanks everyone! I contacted supported. All is good!!

Olivier R. #3666

Order a new one, it's only 10$

Fizzy

Hi Mercedes

Good to hear your chat with Fizz support went well.

I'll assume you were able to prove that your SIM is defective and you are getting a replacement.