using data

Navid H.

Hi.
I cannot connect to the internet via my cellphone. I aldeady have about 1 Gb data. but I cannot use it. I don't know why. can some body help me?

Mike

Hi Navid,

You need to check the APN's configuration
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Are you under the Fizz coverage or Fizz Ext?

Lieux

And Navid you need to activate your data first.
And check that... https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

Navid H.

I am under FIZZ Ext

Lieux

Ok check that... https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
Roaming on on your phone?

Samuel C. 64723

Wait a little bit and make sure all settings have been activated. Data is on, etc.

Matthew A. #24717

There was a post a few days ago about this problem. It turns out some of the FIZZ EXT networks don’t support data. You can manually choose a network to see if that is the problem? And don’t forgot to turn on data roaming.

LemonHead

Like Mike said APN settings is usually the 1st thing I would look at.

BlueDiamond

Hello!

If your issue is resolved, you can choose the best answer to close this post

Have a good day