Why is my data not working on my iPhone? I've tried ever step on the solution hub. URGENT

Maelle G.

My data isn't working, since about a week. I absolutely need it today, I have 1.55GB left in my account and I have done every step suggested on the solution hub and it hasn't fixed my problem. This is urgent!

Mike

Hi Maelle,
did you already reboot the phone?
Do you use Fizz ou Fizz Ext?

With Fizz ext you need to enable the data roaming

If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Maelle G.

Hi Mike.
I have rebooted the phone. I use Fizz Ext and the data roaming is enabled.
I will chat with someone. Thanks.

Fizzy

Hi Maelle,

Make sure you have the latest iOS updates installed on your phone.
Then try restarting your phone.

Also please confirm on your account that you have mobile data remaining on your plan.

Juan G. #29462

What is the modem if your phone? It might be too old?

Matthew A. #24717

Here are some iPhone suggestions. https://support.apple.com/en-ca/HT201415
If you try resetting your network settings. under general, reset, network settings this will reboot your phone and clear your Wi-Fi and other passwords.

Samuel C. 64723

Thank you for your question!

Maelle G.

Thanks to everyone that has answered my question, I had tried all the steps that you mentioned. I used the chat and the issue was that there was multiple Fizz Ext (3G) networks that were showing up in my network selection, and on some of them the data wasn’t working.

Fizzy

Hi Maelle

Thanks for getting back to us. Glad you have figured it out.

If in the future, this happens again and you find yourself in an area with only 3G network available, try changing your phone settings (voice & data) to 3G network.
More info here: https://support.apple.com/en-ca/HT203124

BlueDiamond

Hello!

If your issue is resolved, you can choose the best answer to close this post

Have a good day