A strange fee appeared in my credit card statement ?

Wei X. #29984

When i looked at my credit card statement for this month, a fee of nearly 200$ appeared which left me wondering what this fee is. My mobile plan costs no more that 30$ a month and I pay my bills every month.

Juan G. #29462

Could it be because of a modem?

Mike

Did you check the transaction history?
Did you had the residential internet and did you close it? Since if Fizz does not receive your modem they will invoice you 150+TX

Mastaiso

Hi Wei,
Do you see the name of the merchand on your credit card transaction? If it’s Fizz you should contact them directly and if it’s not, then you should contact your bank and have them gives you more info and maybe change your credit card number and have them do an investigation for a refund.
Good luck!

MichelP

Wei,
It's seem to be a charge for the modem + tx.
Have you subscribed to Fizz internet and you decide to cancel it? Have you returned the modem correctly.
I hope you have the evidence of the return modem by Post Canada...
Please,, log to your Fizz acoount and see
on The historic of transactions what it is.
Please, contact the Fizz customer service by chat.
The chat service is available from 8h00 to 21h00 each day.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders
Click on the green chat bubble when you see it down to the right of the page.
customer

Sergiy R.

I had the same, When returning my modem. you need to wright a message to fizz support.