I haven't been home and didn't notice my internet payment did not go through - now it's cancelled. H

Alysha F.

I don't want my internet cancelled, can I please have the option to pay for the last month and whatever current month or have it reinstated?
I need internet and was not home or around to realize it was frozen - please help with this

Mike

You need to contact the support, here we are users, and usually you have couple of days to pay the service.

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Matthew A. #24717

When you log in, do you have the option to pay my invoice now?

MichelP

Alysha,
Here, we are Fizz users like you.
To reactivate your internet plan, you need to contact the Fizz customer service by chat.
This service is available from 8h00 to 21h00, eachday.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Click on the green chat bubble when you see it down to the right of the page.

Martha G. #29458

Have you found your answer? Can we close the thread?

DLB

Please contact the support :
https://fizz.ca/en/contact-us