2GB used out of 34 and I can't use any data on my phone anymore

Nicolas B. 66478

Hello I just recieved a notification saying I used 2GB for this month and now I can't use my data even though my own plan says "32.43 Gigs of data left"

Mike

Try to reboot your phone, if this does not solve the problem, you need to contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Fizzy

Hi Nicolas

Who issued this notification to you? Was it a text from Fizz or a notification from your phone settings?

Is it possible your phone settings are set to stop mobile data after 2 gb have been used?
If this is the case, you should be able to go to your phone mobile data settings and make any necessary adjustment. Which phone model do you have?

MichelP

Nicolas,
Please, for help,
contact the Fizz customer service by chat from 8h00 to 21h00.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-view-my-usage
Click on the green chat bubble when you see it down to the right of the page.

Matthew A. #24717

Might be the network you are connected to?

Victoria C. #24523

Weird, try to restart your phone. And put on airplane mode and then turn it off

Martha G. #29458

Is it solved? Can we close the thread?

BlueDiamond

Hello!

If your issue is resolved, you can choose the best answer to close this post

Have a good day