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Cannot get data to work on iPhone?

We have a talk and text plan. When not on wifi, we cannot send or receive text messages.

Answers

  • Damek G.
    Damek G. Posts: 137
    Hi Ken!
    .
    I’m assuming you did your research and are aware that you must have an iPhone 5c or later to use this network service.
    .
    Afterwards, if it is an issue with iMessage and your iPhone is not sending a message as an SMS, go into settings> messages and activate the the “send as SMS” feature.
    That will ensure your iPhone sends it as SMS when WiFi/Data is unavailable.
    Also, if you’re not receiving a message from from another iphone user, it might be because they don’t have the “send as sms” feature activated on their side and have a connection to the internet so the messages get delivered with iMessage instead and then you’ll get them only once you connect to the internet as well.
    .
    If none of that works,
    Contact Support!
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