Loosing my internet connection

Yannick C. #7902

Suddenly, all my device can not surf on the internet, but I have a still have a connection wifi and everything

Mike

Hi Yannick,

You can try restarting your modem.

Please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in both ends, preferably to fully unscrew from both sides, then connect it back in to make sure it is properly connected. If the issue still persists, please take a look over the link below which has a few useful tips as well:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

In case it still will not reconnect, please contact Fizz directly by chat using the link above.

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Pascal L. 40582

The problem, from what you've described seems to be between your modem/router and the internet connection with Fizz.
Try restarting the modem/router. It could also be an issue with the Videotrons internet (since Fizz uses Videotrons internet infrastructure.

George S. #20091

Just restart your Fizz router and try again

Olivier R. #3666

It's very bad

George S. #20091

Is the issue fixed ?