Can you guys cancel the videotron lines, i already transfered my # numbers?

Olivier C. 64684

Transferred my 2 videotron mobile lines to Fizz to keep both phone numbers. That was 6 days ago, suprise surprise, you guys never cancelled my phone lines with videotron. Called videotron, they tell me i have to contact you. Right now, I'm paying for 4 mobile lines for 2 phones...

Mike

Here we are users

If you did the transfer they should cancel automatically

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Olivier C. 64684

i called videotron, they told me to call fizzz and they can do nothing about it. Right now, I'm paying for 4 lines for 3 phones and nobody seems to be able to help. In the mean time, videotron (fizz'S parent company) is making money cause i have 4 phone lines, tied to 2 phone numbers. I followed every step in the guide when i did the transfer, videotron's customer support confirmed the 2 lines are still active with them and told me Fizz needs to contact them. Kafka in a nutshell.

Olivier C. 64684

also the chat option/bubble is completelyu impossible to fin on fizz's website

Lieux

Olivier you need to connect first in your fizz account fizz.ca And after clicking on https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz you will see the little chat bubble.

Mike

@Oliver take a look on my image

Olivier C. 64684

im logged in and there is still ZERO chat bubble... whatever page i go, community, faq, my profile, no green chat bubble anywhere...

Yelena

If your numbers were successfully transferred to Fizz, it means that the issue is on Videotron's side. I would contact them again.
If you still want to chat with Fizz - there is also an option of Facebook messenger or twitter.

Mike

@Olivier, You need to be connect here not in the community
https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

George S. #20091

If the number is transferred from Videotron to Fizz, the account should be closed at Videotron

Olga P. #15146

I had the same issue. I will advice you to send to Fizz a written letter and ask to confirm the transfer. When you have Fizz confirmation, you can call Videotron ans ask them to cancel your number.

Olivier R. #3666

What ??????

Alexandre G. 672

If you transfered your phone number via Fizz it's should have closed your videotron line when the # got transfered. Sure you can contact Fizz support but I'm pretty sure they will tell you to contact back videotron.

Alexander Y.

Cancel lines? Fizz just transfers lines, not cancelling them (surprise-surprise!)