Frozen SIM

Robert W. #1129

My phone was lost and i froze my mobile account. how do I unfreeze it?

Mike

If you found this is the link with the information
https://fizz.ca/en/faq/found-mobile

or if you received the new SIM this is the guide
https://fizz.ca/en/faq/lost-stolen-mobile#4

George S. #20091

You need to order a new SIM

Olivier R. #3666

Thank you my friend

Pascal L. 40582

After you purchase a new SIM, then you can reactivate your plan with the new SIM card.