I do everything , but my Service is very unstable. What you could do to help me?

Jessy B. #22287

I would like you send a technician to solve a problem with my internet service. The internet is very unstable, the speed is frequently reduced or cut off which makes my communications through this means absolutely frustrating. We already tried everything. The problem begins about three months ago.

George S. #20091

Contact Fizz support by chat or Messenger

Mike

Hi Jessy,

Sorry to hear that your are having internet problems.

Here you can find some Fizz's troubleshooting guides:

If the speed is below expectation, read these FAQ:

1- https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it
2- https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it

If you have problems with the internet stability, read these FAQ:

1- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
2- https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

If your problem persist after having followed the guide, you can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca (THIS IS IMPORTANT)
2- Open any of the Fizz FAQ help links above
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Olivier R. #3666

We are sorry for you

George S. #20091

Please let us know when it's fixed

MichelP

Jessy,
Have you ever reseted your modem?
With a needle, press in 35, 40 secondes the reset button located back into the center of your modem and releaded it after.
Wait 3,4 minutes to see all the light of your modem coming back.
If your computer is connected directly to your modem with an ethernet câble, you'll see on the screen:
Easy connect.
Types twice the factory password indicated back of the modem.
Your internet connexion is supposed to be fonctional at 100%.
All you need is to reconnect all your devices to your wi-fi network.
I hope it will solve the stability of your connexion.
If not,
Please, contact the Fizz customer service by chat from 8h00 to 21h00.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Click on the green chat bubble when you see it down to the right of the page.
Click on