Too high latency to other ISPs?

Rafael G. #26476

I'm trying to reach my work network and all my colegues that are using videotron backbone are facing high latency when peering with GTT. Is that something that you can do about it?
Here is my tracert:
tracert 208.71.184.18
Tracing route to 208.71.184.18 over a maximum of 30 hops
1 4 ms 6 ms 4 ms hitronhub.home [192.168.0.1]
2 15 ms 20 ms 21 ms 147.253.112.129
3 14 ms 13 ms 22 ms 10.170.154.149
4 20 ms 14 ms 15 ms 10.170.154.150
5 25 ms 16 ms 13 ms 10.170.154.113
6 14 ms 20 ms 14 ms et-4-3-0.cr0-mtl1.ip4.gtt.net [69.174.17.221]
7 146 ms 136 ms 143 ms ip4.gtt.net [173.205.51.130]
8 138 ms 142 ms 139 ms 208.71.184.18

Mike

It seems a congestion problem

Here we are users you need to contact the support

Patrick D. 61567

That's a very hard question to answer. Does the ping latency is as bad if you ping google by example?

Patrick D. 61567

Did you try again another hours, like in the evening?