Can I refund the payment?

On July 30th, I chatted with the customer service and she told me how to cancel the subscription and mail it back to the Modem, and then maybe I forgot to click the cancel subscription button. Later, I found out that my account was debited on August 2nd, and I learned that I did not cancel the service at that time. Then I cancelled the subscription on August 2nd. But my device was mailed, and it was mailed on July 31st, with a receipt from the post office as proof. My email: ***, so my question: Can I refund the payment?


  • Please contact Fizz support
  • Kurt V.
    Kurt V. Posts: 351
    You have to contact fizz directly to get your reimbursement, but I don’t see why you shouldn’t get it.
  • Please don't write your personal information here. It's a public forum not official private support.
    Fizz is a prepaid service, if you didn't have service before going to the next billing month, then you should be refunded.
    Please use the Fizz support.
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,556
    We are Fizz users like you.
    Have you contacted the Fizz customer service by chat?
    Only them can help you for your question.
    Chat session is available fro, 8h00 to 21h00.
This discussion has been closed.