home internet appoinement?

fatemeh A. #28013

yesterday i had appointement for installation i booked last 20 days, after someone from videotron called me for cancellation and change date for today, she was rude and dont care. i never recieve comfirmation or respond at all. after i recieve notification from fizz you lost your appointement, we was there but you are not at home i cant understand
no one responsible for fixe probleme?
now i want cancel my plan, this is not good company if you cant manage the appointement or care clients
how can i cancell my plan?

Mike

The message is a standard one, a bad message but it means that the installation was not done

In this situation is not fizz faults

To cancel the order you need to chat with the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/unsubscribe
3- The green chat bubble should appear after a few seconds in the bottom right corner.

fatemeh A. #28013

is not fizz faults?the fault for who?the fizz not responsible to care of costumer?
i booked appointement last 20 days and cancel my internet for this date

Mike

Fizz is a videotron customer in this case
The technician was not able to respect the appointment

The big problem was the rude call the videotron did

If you have sold a new tablet, and you shipped with company Y, the company Y was not able to deliver it the day planned, then company Y is calling the buyer to reschedule for the day after

Is it your fault or company Y fault?

Olivier R. #3666

Thanks for your question.

JOM

Yes Videotron are to blame in this case

MichelP

Faterneh,
I understand your point of view.
When we are customers, we have the right to be treated respecfully.
If you want to unsubscribe to Fizz internet.
Firast, log into your Fizz account.
Click on: My plan (internet)
Click on: Manage my plan
Click on: Unsubscribe (choose the date and confirm the change).
https://fizz.ca/en/faq/unsubscribe

SuperFizzeur

Hi Fatemeh.
Contact directly fizz or open a ticket.
have a nice day

Olivier R. #3666

Thanks for the share