home internet appoinement?

yesterday i had appointement for installation i booked last 20 days, after someone from videotron called me for cancellation and change date for today, she was rude and dont care. i never recieve comfirmation or respond at all. after i recieve notification from fizz you lost your appointement, we was there but you are not at home i cant understand
no one responsible for fixe probleme?
now i want cancel my plan, this is not good company if you cant manage the appointement or care clients
how can i cancell my plan?

Answers

  • Thanks for your question.
  • JOM
    JOM Posts: 90
    Yes Videotron are to blame in this case
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,627
    Faterneh,
    I understand your point of view.
    When we are customers, we have the right to be treated respecfully.
    If you want to unsubscribe to Fizz internet.
    Firast, log into your Fizz account.
    Click on: My plan (internet)
    Click on: Manage my plan
    Click on: Unsubscribe (choose the date and confirm the change).
    https://fizz.ca/en/faq/unsubscribe
  • EdmTrance
    EdmTrance Posts: 2,781
    Hi Fatemeh.
    Contact directly fizz or open a ticket.
    have a nice day :)
  • Thanks for the share
This discussion has been closed.