reboot modem (frequency)?

Simon

I've had Fizz Internet for a few months and am rather satisfied with the service. Today, for some reason, my Internet wasn't working despite the modem lights seemingly indicating otherwise (see pic). Am I correct that, based on the lights, the Internet should have been working?
I didn't think of rebooting the modem until much later (my bad, seeing as it resolved the issue) but I'm curious to know how often a Fizz modem needs to be rebooted?

Fizzy

Hi Simon,

It is normal that modem performance can degrade over time.
If you didn't need to reboot for a few months, your service is working well.

Personally I shut off the modem when no one is using the internet. So on average, 2 to 3 times a week. You can use a smart plug to do it automatically.

vanigh

Since January i rebooted My Fizz modem that is connected to a router only twice, because we had power failure.
Sometimes it slows down, then goes back to normal...
Rebooting often solves poor modem performance sometimes.
The network is pretty reliable, from my experience, the cable wiring in your building/ house effects signal performance also.

Simon

Is it correct to say that, based on the modem lights (see picture), the Internet should have been working?

Fizzy

Yes Simon. Based on the modem lights, your internet should be fully functional.

Manny L.

I have to reboot mine about every 3 months, and yes those lights mean it's working well.

MichelP

Simon.
Since march 2019, i've been obliged to reset my modem only one time.
It's working very well.

Victoria C. #24523

Seems like bad luck or a faulty modem to me.

LemonHead

I've been rebooting it every so often since I live in an apartment building and at the further ends the signal gets week sometimes.

Pascal

A lot of customer have the same problem. Just reboot when you having some trouble and everything gonna be fine

Patrick D. 61567

I have to reboot every time that I have power outage. I'm wondering to have a smart switch to reboot the modem every night.

Catalin G.

Same issue, but after two restarts, it worked fine.