The coverage has been changed to "Canada + USA". But I still cannot call US phone numbers. Why?

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The coverage has been changed to "Canada + USA". But I still cannot call US phone numbers. Why?

Answers

  • Fizzy
    Fizzy Posts: 11,031 ✭✭
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    Hi Yunpeng

    For any plan changes, you have to wait until your next renewal date for the changes to be effective.

    In the meantime, if you need to call USA, you can buy a calling add-on
    - $6 for 60 minutes of US international calling time
    Or put money in your Fizz wallet for pay-as-you-go calling
    - $0.30 per calling minute
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Yunpeng.
    If international calls option is set in your account dashboard it's should be work. Try to restart your phone, or try to contact fizz directly to see whats happen. I think there a problem in Fizz database about your plan.
    Have a nice day, it's been a pleasure to assist you today.
    Sincerely, Matt.
    Do not hesit to mark this answer as the best :)
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Yunpeng,
    Have you change the coverage of your plan recently?
    This change will be effective at the renewal of your billing cycle.
    You'll be obliged to buy add-ons if this change is not effective.
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