home internet installation

Goli

I had an appointment on July 14 for my home internet installation , they came and gave me my modem and set another appointment for the July 15 for the setting in roof but they did not show up. what should I do?

Mike

Do you have the coaxial cable?

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

MichelP

Goli,
Please, contact the Fizz customer service by chat (from 8h00 to 21h00) to see if you need to re-scheduled a new apointment for your internet installation to your place.
To chat with them,
First, connect you to your Fizz account.
Then, click on:
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Click on the green chat bubble when you see it down to the right of the page.

Alex_L

https://fizz.ca/en/contact-us

Jambonneau

Get in touch with customers service, they will assist you

Victoria C. #24523

You should hope that they will show up next day, haha! But to be honest, just contact support and be really straightforward with them!