No wifi connection?

Carmen C. #26911

Hi, my wifi was working perfectly intil a guy came to instal the internet for the downstairs neighbor. I dont know what to do! I tried disconnecting and reconnecting the box but no connection. The lights are on with the 2.4G and the down arrow is flashing. What do i do?

Mike

Contact the support, I believe that he did something to your cable, since the flashing arrow meaning that you do not have signal on the coaxial cable

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

SuperFizzeur

Hi Carmen.
The technician have disconnected your cable, or broken it.
Ask for a technician with a support rep. There no signal on your modem/router.
Have a nice day
Sincerely, Matt.
Do not hesit to mark my answer as the best

MichelP

Carmen,
This technician seems to have disconnected you when he did install your neighbor.
Please, contact the Fizz support by chat (from 8h00 to 21h00, each day).
First, connect you to your Fizz account.
Then click on this link:
https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it
Click on the green chat bubble when you see it down to the right of the page.

Diana A. #26941

Hey, are you also on rue d’iberville? I have the exact same problem.
I saw a videotron employee messing around with the control panel on the side of the building.
Could you tell me if you where succesful reachibg out? I just can’t make the chat bubble appear