Why can’t I successfully reactivate my home internet?

Zhou Y.

I have just made my payment and received the email saying that I have reactivated my plan. However, the Wi-Fi does not work. What’s going wrong here?

Mike

Turn off the modem for 5 minutes

Anne-laure F.

Hello Zhou,
Try to reboot your modem. Usually it's enough to make things right.
Have a good day !

Zhou Y.

It seems that the problem has some connection with the “@“ light that is not blinking. How can I fix this?

Zhou Y.

Fixed! Thank you.