how do I keep my internet plan since my roomate moved (the internet was under their name)?

Cami

My roommate moved. Our Fizz internet plan was under her name. How can she transfer it to me?
If it's impossible, how can I still have the internet if she has to cancel it before I can get an appointment for a new plan? I don't wanna wait 2 weeks for my new modem to arrive. Is it possible for her to cancel her plan but instead of sending back her modem, I take her modem with a new plan right away?

Mike

You need to contact the support in order to do the switch correctly

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
3- The green chat bubble should appear after a few seconds in the bottom right corner.

SuperFizzeur

Hi Cami.
In your case you need to contact directly Fizz.
Have a nice day, it's been a pleasure to assist you today.
Don't hesit to mark my answer as the best answer !

MichelP

Cami,
Have you contacted the Fizz customer service by chat?
Only, them can help you to maintain this internet connection.
Chat is available from 8h00 to 21h00.

AntonioMar

If the problem is resolved, could you please close the question.