why am I still paying 65$?

Lebaaron

Hi
I been told my plan would switch to 60$ to match the current plan, but it appears that that it didn't.
Thank you for adjusting it.
regards

Fizzy

Hi Labaaron,

Did you make a switch at least 48 hours before your renewal date?

Did you receive an updated service agreement?

Please contact Fizz support by chat to discuss this adjustment.

Alex_L

When you make any changes to your account it updates on the day of your renewal. Also sometimes you can have some bug causing the price being wrong. If you want to be sure you contact Fizz.

MichelP

Lebaaron,
We are Fizz users like you.
For your actual billing invoice for your internet plan, please, contact the Fizz customer service by chat.
This chat service is available from 8h00 to 21h00.
ClicK on this link;
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Click on the green chat bubble when you see it down to the roght of the page.

SuperFizzeur

Hi Lebaaron!
For all billing issues i suggest you to contact directly fizz.
Have a nice day!
It's been a pleasure to assist you today.
Sincerely, Matt.
Don't hesitate to mark my answer as the best.

Mike

Since the 120Gb is 60$ you should pay 60+TX at the next billing cycle
If this is not the case, only the support can help you.

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

SuperFizzeur

Hi!
Billing issues resolved?