Can I talk to a superior?
Answers
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This is a Community forum, where we use our knowlege and experiences with Fizz to help one another. Fizz for the most part is good and reliable, but nothing is perfect. I'm sorry to hear you have had a multi-day outage.
Have you talked with the Actual Customer service?
Have you reached our to the parent company Videotron? unless it's on your phone, it will be Videotron who will come out to fix it.
So try in house and keep a record of your calls and emails. if that is unsatisfactory, then contact Videotron directly and hopefully they can get you up and running.
But make sure you start in house ( Fizz Customer support )6 -
Also If you have not yet Use the Green Chat Bubble to contact Support.found on any FAQ page , if that does not work look at this page
https://fizz.ca/en/faq/resolving-issues
the green chat bubble should appear during normal working hours on this page too
Hope this helped6 -
Hi PeterG,
In one of your other posts, you mention that red/orange light may be appearing on your modem.
The red light can indicate that the modem is no longer working and needs to be replaced.
You should mention this to Fizz support.
I hope your internet situation will be resolved soon.8 -
Fizz is 100% online and we are users like you, thats the whole idea...You can try to contact the support on Facebook if your need: https://www.facebook.com/fizzca/7
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Talk with customer services7
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You can reach customer service by using the Contact Form or by Facebook Messenger (usually takes a few hours to get a response).
Good luck with that!6 -
PeterG,
Please, contact the Fizz customer service by chat (from 8h00 to 21h00, each day).
Your modem seems to be non functional.
To chat:
First, connect you to your Fizz account.
Then, click on this link:
https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Click on the green chat bubble when you see it dwn to the right of the page.6
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