I can't finish the step of match address of credit

I change my house and address. I changed my address in my credit account but finally I have a message in my profile that the payment is denied. Is there any telephone number that I can call and help me? Or is there any chatting room online as same as the other company? With this way, my problem didn't solve. This is 2days that I have and I cant solve it here


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,410
    Are you sure that the new address is changed in your credit card?

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • CaptFanta
    CaptFanta Posts: 270
    Its normally quicker to contact them by Facebook, here: https://facebook.com/fizzca/
  • sokarina
    sokarina Posts: 170
    Hi arash, you can try reachong out to the support from 8am to 9pm on the chat for help.
  • sman
    sman Code de référence: ☞ NPONZ ☜Posts: 1,520
    Hi Arash,

    Thanks for your fantastic question.

    In your case I suggest contacting a fizz customer service by clicking on the green chat bubble available in your account dashboard, or by joining a customer service by Facebook under the name Fizz.

    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,536
    Please, contact the Fizz customer service available by chat from 8h00 to 21h00 each day.
    First, connect you to your Fizz account.
    Click on the green chat bubble when you see it down to the right of the page.
This discussion has been closed.