How to communicate with the technician?

sactthegig
sactthegig Posts: 7 ✭✭
in Internet
I have an appointment for the installation with an fizz technician and I need a coax outlet and cable for the internet because I don’t have one in my house. Today, the COVID made us to not contact the technician directly and the technician will just drop my modem in front of my door. How do I communicate with the technician to let him know that I need a coax outlet and cable for the fizz internet? Please give me an answer?
Thanks!

Answers

  • Mike
    Mike Posts: 21,562 ✭✭
    you must contact the support to let them know, and plan a new appointment

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭
    Hi Sactthegig! Thanks for your fantastic question.
    In your case i suggest to contact a fizz rep. Fizz support can add notes to your folder so the technician will see it.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • KingKong
    KingKong Posts: 464 ✭✭
    Hi Sactthegig, if you still have problems you will have to contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by opening this link https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address and simply scroll down until you see the Green Bubble, Click on it to start your Chat session with the customer service. Good Luck, they will be able to help you ! ! If I helped you out properly, please choose me has the best answer to close the Topic :)
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