I have the 15 mbps internet package and I'm unable to do zoom call. What should I do?

Mathieu C. 56906

Not working on my laptop but on my phone yes. The problem is that I need it to work on my laptop. I tried also to be the only one connected but still too slow.

KingKong

Hi Mathieu, you might need a faster internet connection.. upgrading to 30Mbps will fix the issue. If you want more information you can contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by opening this link https://fizz.ca/en/faq/which-speed-should-i-choose and simply scroll down until you see the Green Bubble, Click on it to start your Chat session with the customer service. Good Luck, they will be able to help you ! ! If I helped you out properly, please choose me has the best answer to close the Topic

M T. #12340

Is your laptop connected by wifi to your router ? If so try connect your laptop with wired to see.

Mo A.

@Mathieu,
did you tried a speedtest.net to see if you have 15 MBPS, try to do the test wired and wifi, don't forget if some in your house steaming may this affect your test.
Regards
Mo