Please Fizz refund the sim card i didnt receive. I already got a mobile plan now .

Martin G. 54757
Martin G. 54757 Posts: 5 ✭✭
If you could refund me or either reduce it on my next mobile/internet billing please.


  • Mike
    Mike Posts: 21,089 ✭✭
    Hi Martin,
    here we are users, you must contact the support
  • Jean-Simon G.
    Jean-Simon G. Posts: 62 ✭✭
    Hi Martin,
    Chat with Fizz is available from 8h00 to 21h00, each day.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at:
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Thank you
  • Yelena
    Yelena Posts: 1,861 ✭✭
    You can contact the support by messenger. They answer within a few hours.
  • Anne-laure F.
    Anne-laure F. Posts: 585 ✭✭
    Hi Martin,
    I suggest you contact Fizz directly to get it resolved.
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
    You must contact fizz support
  • sokarina
    sokarina Posts: 170 ✭✭
    Hi Martin, try contacting the support from 8h to 9pm via chat for help.
  • Jacob B. #10797
    Jacob B. #10797 Posts: 1 ✭✭
    Hi Martin, it happened to me same thing and they refund me quickly, ask the support!
  • Stanley M.
    Stanley M. Posts: 279 ✭✭
    Best option is to contact the support from 8am to 9pm
This discussion has been closed.