SMS add-on expiring?

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Denis K. #20674
Denis K. #20674 Posts: 2 ✭✭
in My Mobile
Why SMS add-on expires? This does not make sense for me as a customer! I bought 200 a package of 200 SMS but used about 30... And now, it is gone... I cannot send text messages. Please either credit me back or remove expiry date for my SMS add-ons. Thank you.

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  • Mike
    Mike Posts: 20,725 ✭✭
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    Hi Denis
    here we are users, sorry for you but this is the rule
    https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

    How long does it take to activate an Add-On? How long does it last?

    Add-Ons are active immediately. They’re valid until the end of your next payment cycle.

    In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days.
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