Home internet down in Beaconsfield

Johnny V.

Hello I've had no home internet for a few hours. Is anyone else experiencing the same issue.

Fizzy

Hi Johnny,

Due to today's severe thunderstorm, several areas are having hydro outages.
You can check Hydro Quebec site here for updates:
https://poweroutages.hydroquebec.com/poweroutages/service-interruption-report/index.html

You can try restarting your modem.

And here is what Fizz team member writes to another poster:
Please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in both ends, preferably to fully unscrew from both sides, then connect it back in to make sure it is properly connected. If the issue still persists, please take a look over the link below which has a few useful tips as well:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

In case it still will not reconnect, please contact Fizz directly by chat using the link above.
https://fizz.ca/en/contact-us

Alexandre P. 40143

No but try to restart your modem