Why is my VIsa Debit being declined?

Rebecca S. #25171
Rebecca S. #25171 Posts: 1 ✭✭
in My Mobile
I am trying to purchase my SIM with a Visa Debit card and it’s being repeatedly declined. Have checked the address is identical to the bank’s records. It asks for a name as it appears on the card, but my card doesn’t have a name printed on it. Any tips? I’m about ready to give up and go with Koodo.

Answers

  • MichelP
    MichelP Posts: 8,731 ✭✭
    Rebecca,
    Sorry,
    You need to contact the Fizz customer support by chat about your question.
    This service is available only from 8h00 to 21h00, each day.
    First, connect you to your Fizz account.
    Then, click:
    https://fizz.ca/fr/faq/comment-me-desabonner-de-internet-residentiel-fizz
    Wait to see the green chat bubble down to the right of the page and click on it.
    Ask for help.
  • Fizzy
    Fizzy Posts: 11,804 ✭✭
    Hi Rebecca,

    Try using the exact name that appears on your banking record (statement or account).

    Note that if you try too many times, you will receive an error message. Then you will need to contact Fizz support for help to reset/unlock your Fizz account.
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