When will my internet speed be updated?

Micah

Hey everyone, yesterday I chose to update my speed from 15 to 60. Fizz said that this change would take effect by tomorrow (which as of now would be today) maybe i'm just being impatient but I was wondering if anyone else has had an experience with increasing their internet speed?
Thanks in advance!

Fizzy

Hi Micah,

Please try restarting your modem.

Mike

Did you try to turn off the modem for 5 minutes

Alexandre P. 40143

Sorry I never had this experience

Micah

@Fizzy @Mike After restarting it i'm at 30 download. Halfway there lol. I will restart again in a few hours and see if we make it to 60.

Ari M.

If you restart and don't get the speed of your plan, you can always contact fizz chat for some help.

Anne-laure F.

Hi Micah !
Have you tried restarting your modem ?

Mike

@Micah, try with the Fizz application or a computer connected directly to the modem it can be a problem with the WiFI configuration

Fizzy

Micah, as suggested, to get an accurate speed test, you should connect a device directly to Fizz modem via ethernet cable.

If the wi-fi speed is inadequate, you basically have 2 options to resolve this:
- Put the modem in bridge mode and use your own router.
https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz
- Troubleshoot the wifi, use wifi analyzer and adjust the settings as needed.
https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

MichelP

Micah,
Have you tested your speed internet plan with an ethernet câble?
I hope, you'll reach today this new speed of 60 mbs.

SuperFizzeur

Thanks for your fantastic question.
It's take me 2 days to upgrade from 60 to 120 mbps. But my plan show 60mbps until next cycle. But ive done a speed test i get 135to160mbps, so i think the 120mbps is active
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer!

Sebastien

Could be completed anytime of the day. A request has been placed onto the system and a robot refresh all the Internet connexions a couple of time each day. Please reboot/reset your modem and check again.