SIM blocked?

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huu N. #630
huu N. #630 Posts: 2 ✭✭
can you please help unblock my SIM? i got the puk code . entered the puk then it was asked the reset PIN. after typing and confirm, it keep saying incorrect PUK. please help . i only have 4 attemps left.

Answers

  • KingKong
    KingKong Posts: 464 ✭✭
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    Hi huu, you will have to contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by oppening this link (https://fizz.ca/fr/faq/comment-gerer-le-rendez-vous-avec-...) and simply scroll down until you see the Green Bubble, Click on it to start your Chat session with the customer service. Good Luck, they will be able to help you ! ! :)
  • Anne-laure F.
    Anne-laure F. Posts: 585 ✭✭
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    Hello Huu !
    I suggest you contact Fizz directly to get it resolved.
    -----
    HOW TO CONTACT FIZZ by Chat:
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    -----
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
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    Never happen to sorry I can’t help you
  • Mike
    Mike Posts: 21,053 ✭✭
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    I believe that your phone is SIM locked therefore is not the PUK that you need, you need to contact the previous provider

    https://fizz.ca/en/faq/how-do-i-unlock-my-phone
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Thanks for your fantastic question.
    In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • Sylvieb
    Sylvieb Posts: 1,651 ✭✭
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    I hope your problem is solved. Can you please choose your best answer.
    Have a good day.
This discussion has been closed.