why the technician has not come yet ? it is 11:32 AM , it was supposed he come between 7:3 AM to 12

I am waiting for the technician but he has not arrived yet?


  • KingKong
    KingKong Posts: 464
    Hi Yadollah, you will have to contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by oppening this link (https://fizz.ca/fr/faq/comment-gerer-le-rendez-vous-avec-...) and simply scroll down until you see the Green Bubble, Click on it to start your Chat session with the customer service. Good Luck, they will be able to help you ! ! :)
  • Hope he will come fast
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,701
    I hope that your technician has finally bring your modem and checked the signal of your connexion.
    If he doesnt come today.
    After 20 hours of the delay of your installation, you'll be obliged to re-scheduled a new appointment and do it online.
    First, Connect to your Fizz account.
    Click on: My plan (internet)
    Click on: Manage my plan
    Click on: Apointment
    Click on: Re-schedule, (choose a proposed date and hour for the installation).
    Click on: Save the changes
  • Hello Yadollah!
    Did he arrive yet ?
    If not, I suggest you contact Fizz directly to get it resolved.
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
  • EdmTrance
    EdmTrance Posts: 2,812
    Hi Yadollah! Thanks for your fantastic question.
    In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • Sylvieb
    Sylvieb Posts: 1,412
    I hope your problem is solved. Can you please choose your best answer.
    Have a good day.
This discussion has been closed.