i need to change my location where do i go ? do i have to make an appointment ?

Christiane E.

i need to change my location where do i go ? do i have to make an appointment ?

Mike

Yes you do
https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

1- Log into your Fizz account and click on My plans.
2- Select your internet plan and click on Manage my plan.
3- Click on Moving my service.
4- Follow the instructions. You’ll have to:
- validate the availability of the Fizz Home Internet service at your new address;
- confirm your new plan;
- schedule your installation appointment at your new address;
- confirm your deactivation date at your current address.
.

Don’t forget to bring your Fizz Wi-Fi modem with you at your new service address.

Anne-laure F.

Hello Christiane,
I suggest you contact Fizz directly to get it resolved.
-----
HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
-----
HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
----
Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
Have a great day !

MichelP

Christiane,
Please,
Follow Mike's recommandations and do it online.

SuperFizzeur

Thanks for your fantastic question.
In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer!

Alexandre P. 40143

You have to manage your plan

Sylvieb

I hope your problem is solved. Can you please choose your best answer.
Have a good day.