i need to change my location where do i go ? do i have to make an appointment ?

i need to change my location where do i go ? do i have to make an appointment ?

Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,420
    Yes you do
    https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

    1- Log into your Fizz account and click on My plans.
    2- Select your internet plan and click on Manage my plan.
    3- Click on Moving my service.
    4- Follow the instructions. You’ll have to:
    - validate the availability of the Fizz Home Internet service at your new address;
    - confirm your new plan;
    - schedule your installation appointment at your new address;
    - confirm your deactivation date at your current address.
    .

    Don’t forget to bring your Fizz Wi-Fi modem with you at your new service address.
  • Hello Christiane,
    I suggest you contact Fizz directly to get it resolved.
    -----
    HOW TO CONTACT FIZZ by Chat:
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    -----
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
    ----
    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,701
    Christiane,
    Please,
    Follow Mike's recommandations and do it online.
  • EdmTrance
    EdmTrance Posts: 2,812
    Thanks for your fantastic question.
    In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • You have to manage your plan
  • Sylvieb
    Sylvieb Posts: 1,412
    I hope your problem is solved. Can you please choose your best answer.
    Have a good day.
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