my fizz Internet is down, how to get help
Answers
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Hi Jiaxiu,
My internet is up and running. Where are you located?
Try restarting your modem. Are the lights on your modem working well?
Here are additional help tips from Fizz:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it
If the problem persists, you can contact Fizz support by chat, they are available from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Open one of the help links above.
3- The green chat bubble should appear after a few seconds in the bottom right corner.5 -
Montreal west island, restart modem, online light is off.5
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Jiaxiu,
Make sure the coaxial cable is well screwed into the modem.
You may also try factory reset of the modem. Using a small, sharp object, press the modem’s reset button for 10 seconds. Once your modem has restarted, follow the same instructions you used when you initially installed it.
Otherwise you can search online to see if there are any Videotron outages in your area or if possible, you can check with neighbors. Due to the weather and forest fires, some areas are without electricity (which might be affecting cable internet in your area).5 -
My internet just went down too in parc extension. Modern and router don't seem to be the problem. Any others?4
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Same here. It seems to be down on my end too.5
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Hi Jiaxiu. Thanks for your fantastic question.
It's could be an outage, please wait 24 hours to let technician repair the problem.
If not working in 24 hours i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer!
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I think so but I am not sure3
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Contact support1
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I suggest you contact Fizz directly to get it resolved.
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
Have a great day ! 0 -
I hope your problem is solved. Can you please choose your best answer.
Have a good day.0 -
Did you try to restart your modem ?
If your answer been resolved, you can choose the best answer0
