my fizz Internet is down, how to get help

Jiaxiu Posts: 3
is there a service outage ?


  • Manny L.
    Manny L. Posts: 86
    My internet just went down too in parc extension. Modern and router don't seem to be the problem. Any others?
  • I think so but I am not sure
  • Contact support
  • I suggest you contact Fizz directly to get it resolved.
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
  • Sylvieb
    Sylvieb Posts: 1,412
    I hope your problem is solved. Can you please choose your best answer.
    Have a good day.
  • Pascal
    Pascal Posts: 957
    Did you try to restart your modem ?
    If your answer been resolved, you can choose the best answer
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