What's wrong with your internet speed?

Jean P. 56941

I've been with Videotron for the past 6 years with a consistent speed 120/20 day after day very stable. Just move with Fizz 2 days ago and the internet speed is very inconsistent and all over the place. I have very little patience with this type of service. Hopefully this was just a fluke but it doesn't look like it....

SuperFizzeur

Hi Jean! Thanks for your fantastic question.
In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer!

Fizzy

Hi Jean,

Sorry to hear you are not having an optimal experience.

First you should try connecting directly to the modem via ethernet cable.

If the speed isn't right, try factory reset of the Fizz modem. Using a small, sharp object, press the modem’s reset button for 10 seconds. If the problem continues, contact Fizz support.
https://fizz.ca/en/contact-us

If you are getting good speed, then the issue is with the wifi signal.
You basically have 2 options to resolve this:
- Put the modem in bridge mode and use your own router.
https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz
- Troubleshoot the wifi, use wifi analyzer and adjust the settings as needed.
https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

Nomdefoire

Hey Jean,
Sorry to break it to you but you have to compare apples to apples. What is the price difference between your old and new plans? 20$/month? And probably a few hundreds for videotron installation fees. It's hard to expect getting exactly the same service by paying far less, unfortunately. Most users have a really uneventful experience with Fizz internet. Some other have hiccups. Mine is not perfect either, but I'm happy not having to pay big money for my internet.

There are a few things you can try to set up your modem to improve your performances(and stability). You will find a few how to's on Fizz website concerning that matter.

I hope you can find solutions!

Alexandre P. 40143

Sorry can’t help i am not with fizz’s internet

Olivier R. #3666

Call the support

Sylvieb

I hope your problem is solved. Can you please choose your best answer.
Have a good day.