How to connect the wi-fi modem?

Vladlen

Hello,
How do I know where is the Fizz box outside my house? Is the modem connected to a telephone network or it needs a cable connection? What does the $30 installation include? Does Fizz has any service support (phone, chat, email)? It feels like a ghost company...
Thank you.

Mike

The modem is connected with the videotron coaxial cable.
If you know how to open a browser and change a password, you do not need the VIP installation.
Fizz is 100% online, therefore the support is by chat.

Fizz published a lot of guides, you can solve 98% of your problem reading them,

If you need a referral code in order to have 35$ at your 3rd payment
https://community.fizz.ca/questions/2198337-place-referral-codes
Yes you can pick mine

vanigh

The modem is connected to Videotron coax cable, the technician will bring the modem and test your cable to verify the internet signal, the rest is easy, just follow the instructions on the box cover.
Fizz has chat help service.
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Or you can post your questions on this community help page.
Don't be afraid to use my referral code for $35 discount.
Welcome to Fizz

Stanley M.

The process is very simple, especially if you used to have cable connection. If you do they bring you the modem and you plug it in very simple. For support you have the chat or the community like you used it can be pretty useful.

vanigh

Here is how to add referral code, Fig #2 During activation process.
https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz
here where to find referral codes
https://community.fizz.ca/questions/2198337-place-referral-codes

Anne-laure F.

Hello Vladlen,
I suggest you contact Fizz directly to be sure.
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Have a great day !