Is the fizz Wi-Fi down I have no home internet and I have rest my router?

Henry G. #16336 · June 2020

Where is best to get a live update of the service status?

OoumFiss · June 2020

Hi Henry,
Fizz uses Videotron network, so the best way to know if there is an outage is either to get in contact with Fizz support or try to call Videotron support and ask if there is an outage in your sector.
Hope this helps .
Cheers

OoumFiss · June 2020

Also quick reminder on how to set up Fizz Wifi Modem!
https://fizz.ca/en/faq/how-install-my-wi-fi-modem

SuperFizzeur · June 2020

Hi Henry!
In your case, i suggest to reach a Fizz support rep by clicking the green chat bubble available in your account dashboard or by facebook under the name "Fizz".
It's been a pleasure to assist you today, if you have furthers questions i'm here to answer!
Have a great day and don't hesitate to mark my answer as the best.

Fizzy · June 2020

Hi Henry,

Status of Fizz services is always available here: https://fizz.ca/en/faq/status-services

There does not seem to be a network wide issue.

Before contacting Fizz support tomorrow, have you reviewed these links and please try the suggestions:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it

OoumFiss · June 2020

@Fizzy although the link you provided implies status is for all services , there is no way to know if there is an outage for Internet and where it is unless it is major , not even Videotron as such webpage. The only way to know for sure is to contact support, either Fizz or Videotron.
Cheers!