My Internet is not working

Saranya
Saranya Posts: 1 ✭✭
in Internet
How can I contact??

Answers

  • Fizzy
    Fizzy Posts: 11,975 ✭✭
    Hi Saranya,

    Try restarting your modem.

    Check that the modem lights are working properly. If you're not sure, you can post a pic on your modem lights here in the forum.

    Or if you prefer to contact Fizz support by chat, they are available from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • nicolas M. 22721
    nicolas M. 22721 Posts: 119 ✭✭
    Do you try to reset your router or modem after check if all is good
  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭
    Hi Saranya! Thanks for your fabulous question!
    In your case i suggest you to contact directly fizz by clicking the green chat bubble available in your account dashboard or by chatting with a fizz rep on facebook under the name "Fizz".
    It's been a pleasure to assist you today. Have a nice day! :)
    If you have any further question, ask me!
    Don't forget to mark my answer as the best!
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