Internet drop but still connected why

Stephan B. #9852

Why I have internet connection but everything is clocking. Unplugging modem from power cord is the only option. Same result when I use WiFi and connected to modem. The modem has been tested and it's good. The wires in the house change 2 times. The wires outside the house leading to the pol change 2 times. Still having the same issue. To be noted Everytime the is construction with vibrations in 2 block radius or bad weather the same problem reoccurs. What can be done.

Mike

Did ask to your neighbor with a cable connection to see if the have the same problem?

Stephan B. #9852

My neighbor have the same issue

J D. #792

probably the construction impact the stability of the network. Not sure if Fizz can do anything about this.

SuperFizzeur

Hi Stephan! Thanks for your extra-fantastico question!
Regarding this situation, we can't help here.
In your case, i suggest to reach a Fizz support rep by clicking the green chat bubble available in your account dashboard or by facebook under the name "Fizz".
It's been a pleasure to assist you today, if you have furthers questions i'm here to answer!
Have a great day and don't hesitate to mark my answer as the best.

Sylvieb

Chat with us.
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
picto fb twitter
Leave us a message.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.

SuperFizzeur

Hi Stephan!
Problem resolved?

Alexandre P. 40143

Reboot your box

Anne-laure F.

Hi ! Did you find the solution?