Fizz says it is not available in my condo, yet it says available on the floor above me??
Answers
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Hi Kyle! Thanks for your fantastic question!
In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best! 11 -
It must be a problem with the DB (database) contact the support
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
3- The green chat bubble should appear after a few seconds in the bottom right corner.14 -
If Videotron says it's available, then Fizz should get be, too. As others said, chat with them as this mistake has happened before.9
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Hi Kyle,
Surely if the floor above you has Fizz, you can have it too.
If your condo is a new construction or partially commercial building, this might explain why the system says it is not available.
Feel free to chat with Fizz support to confirm availability. The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
https://fizz.ca/en/contact-us
BTW if you are new to Fizz, do not forget to use a referral code in order to receive $35 up to June 15 (after June 15, it's $25).
https://community.fizz.ca/questions/2198337-place-referral-codes
you can pick mine
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It seems the issue is on the system because the addresses are based on the installed network and it takes into account the wiring limits. In this case it seems when the operator was creating the addresses in the system he/she didn't include all the existing floors. Not all operators have the right to create addresses and most can only read.
It is clear from what you describe that the cable is in the premises and it's just a matter of making it available in the system. Definitely I'd take the time to call/chat support to explain the situation and it should be resolved quickly.8 -
Kyle,
We are Fizz users like you.
Dont hesitate to contact the Fizz customer service by chat from 8h00 to 21h00 about this new adress of your condo.
To chat without problem:
First, connect you to your Fizz account.
Then, types this adress:
https://fizz.ca/en/contact-us
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.6 -
Oh this is bad2
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Hi Kyle!
Just a follow-up. Your problem is solved?2
This discussion has been closed.