I have a videotron outlet but your website states that you can't service my building. Do you know wh

Amanda B. #23831

I have a videotron outlet but your website states that you can't service my building. Do you know why?

Mike

It can be that your build6is consider a commercial one
Or an error in the db

Please contact the support to verify with them

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Fizzy

Hi Amanda,

If Videotron internet is available in your building, chances are Fizz internet should be available as well. If the website is giving conflicting information, you can chat with Fizz customer service:
https://fizz.ca/en/contact-us

The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

To get the green chat bubble, you need to open a help page like this one: https://fizz.ca/en/internet/how-it-works

MichelP

Amanda,
Please, contact the Fizz customer service by chat for this internet issue in your building.
This service of chat is available from 8h00 to 21h00.
First, connect you to your Fizz account.
Then types this adress:
https://fizz.ca/en/solutions
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

SuperFizzeur

Hi Amanda!
In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best!

SuperFizzeur

HI Amanda!
I wanna follow your situation. Problem resolved?