Unstable Internet between 15h and 16h on May 26th

Did anyone experience very unstable Internet on May 26th between 15h and 16h ?
Since a few weeks, I get sporadic internet drop. It drop for a few second so most of the time we don't notice. But sometime like today, it drop frequently from 15h to 16h, it drop 34 times. I know it because my VPN connexion to work had to reconnect and of course everyone in the house is crying about the internet not working.
I have a ticket open, but they keep telling me everything if fine with the network.
Regards
Benoit

Answers

  • sacha P.
    sacha P. Posts: 3
    I had similar issues I reset my modem (small pinhole button on the back and reset it completely and fyi it's always good to do a full reset once in a while keeps things Fresh :) Cheers mate hope it all got settle
  • EdmTrance
    EdmTrance Posts: 2,845
    Hi Benoit!
    I think it's can be an app running in the background trying to get all internet data TX & RX.
    Jus't try to close any app running, if not resolved, retry to contact the support rep!
    It's been a pleasure to assist you today!
    Have a nice day!
    Don't hesitate to mark my answer as the best ! :)
  • Yes I tried the reset as suggested by the support.
    No app running in background, even taking all the bandwidth should not make the connection to drop.
    I once thought that my VPN was causing the connexion to crash so I disconnect my VPN and had this little script doing a ping every 10 second. I could clearly see when the connexion is dropping when the ping timeout.
    #!/bin/zsh
    while true;
    do
    date;
    ping -c 1 www.google.ca;
    sleep 10;
    done
    Result is the following when the internet drop:
    Sun 24 May 2020 02:05:28 EDT
    PING www.google.ca (172.217.13.99): 56 data bytes
    Request timeout for icmp_seq 0
    Could it be my CODA-4680 that has intermittent problem ?
    I have it since March 2019, it may be an early Firmware version.
    Regards
  • I just got my home internet with Fizz. I hope I don't have any issues :s
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,713
    not for me
  • EdmTrance
    EdmTrance Posts: 2,845
    Hi Benoit!
    Still have the same problem?
This discussion has been closed.