how do I fix my Downstream light not turning on?

Martin D. 52652
Martin D. 52652 Posts: 1 ✭✭
My downstream light is not turning on. I signed up, got the modem delivered and have had great internet for the past 2 days and now everything cut out like there is no more signal from Videotron/Cable ISP. Tried a reboot and a factory reset and still nothing.

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