Payment done but no service?

Katya O.
Katya O. Posts: 2 ✭✭
in Internet
Account was suspended but payment was done 3 hours ago but still no service?
No chat bubble to contact customer service (its 2pm) and facebook fizz doesnt seem to reply either.

Answers

  • Mike
    Mike Posts: 21,607 ✭✭
    Did you try to turnoff the modem for a minute?
    here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

    Do not hesitate to mark this answer as the best
  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭
    Hi Katya!
    Try to wait at least 24 hours!
    If it's not working, ask the customer support by connecting in your account dashboard and clicking the bubble!
    Have a nice day!
  • Katya O.
    Katya O. Posts: 2 ✭✭
    Contacted them through the link above and they escalated my demand! 1h later, BACK ON YOUTUBE
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