Why am I being charged 50,59$?

LCR
LCR Posts: 3 ✭✭
in Your Fizz Account
There's a 50,59$ fee that's been charged on my credit card as well as the 40,24$ that I pay for my internet plan. I installed the modem myself so there shouldn't be an installation fee. Am I paying for the modem? Or is it something else?

Answers

  • Mike
    Mike Posts: 21,609 ✭✭
    Can you check on your transactions history to see what is going on?


    To see a list of all your Fizz transactions:
    1- Go to My Plans in your Fizz account.
    2- If you have more than one plan, choose the plan you wish to see transactions for.
    3- Scroll to the bottom of the usage summary and click on Transaction history.

    source: https://fizz.ca/en/transaction-history
  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭
    Hi!
    The best thing to do is to ask a support representant not the community for this billing problem!
    Ask a representant by clicking the bubble in your account dashboard or FAQ!
    Have a nice day!
  • Fizzy
    Fizzy Posts: 11,833 ✭✭
    Hi Laurian,

    Do you have more than one plan? As Mike wrote, you can check your plan transaction history for more info on your bills.

    You should check what are the dates of those credit card charges:
    - $40.24 is $35 plus taxes.
    - $50.59 is $44 plus taxes.
    .
    Which internet plan did you sign-up for? Usually the first payment is charged upon sign-up. And the second payment is charged one month after your installation date.

    Also it does not look like you were charged for VIP installation as that costs $30 plus taxes.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Laurian,
    It seems that your invoice is related to a plan of 30 mbs/10 with all the taxes.
    You can see it if you connect to your Fizz account.
    Click on: My plans
    Click on : Historic of transactions
    And click on about this invoice.
    You will see all the details about it.
This discussion has been closed.

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