i was charged twice for the month of April?

Claudio B.
Claudio B. Posts: 1 ✭✭
on April 28 i was charged twice $19.15 on my visa.

Answers

  • Mike
    Mike Posts: 20,645 ✭✭
    You need to contact the support, in order to get refund for this mistake

    .
    - Go to this page https://fizz.ca/en/faq/how-do-i-fix-payment-issue, if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
  • Qulbut
    Qulbut Posts: 3,342 ✭✭
    They have this problem since a long time
  • lsabelle
    lsabelle Posts: 710 ✭✭
    Hi Claudio,

    As previously said, here on the community hub, we are users just like you and you need to contact the support to get the refund.

    I hope this issue will resolve quickly for you.

    Good luck and have a nice day!
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
    If the problem is resolved, could you please close the question.
This discussion has been closed.